Product design


17
Jun 10

Digital simulacra and the iPad human interface guidelines

This was originally posted as a comment to an article in UX Magazine about the iPad human interface guidelines. I was reminded by it today by this blogpost by Ben.geek.nz about the forthcoming Windows Phone 7 UI design. While I haven’t seen a WP7 in the flesh it looks as if it may come closer to the spirit of innovative digital design I invoke below. It remains to be seen and as always, god is in the details.

This conversation would be funny if it weren’t so depressing.

So here we have what is supposedly one of the world’s leading technology companies launching what it calls a “magical and revolutionary” product. And what does it do? It goes and encourages developers to build twee simulacra of physical objects. How unmagical. How unrevolutionary. How dull. Apple have seriously employed top-flight designers and developers to build digital representations of address books and books and goodness knows what else that computers are designed to get rid of. And by “get rid of” I mean “eliminate as a concept” not “replace with a digital lookalike”. Now they want everyone else to do the same. No thanks. This is 2010 not 1910.

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28
Jan 10

Why wouldn’t you want an Apple iPad on your coffee table?

Apple iPad
The long-awaited and much-hyped Apple iPad is out, receiving a fairly upbeat response in the media and a much cooler, going on hostile reaction among bloggers and commenters.

Spec-obsessed techies bemoan the lack of hardware features and the relatively modest screen resolution, processor power and storage space. But the iPad isn’t about any of those things. It’s about providing a great user experience for the things it does, not beating the competition on points.

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22
Nov 09

A Litl bridge across the digital divide

Litl

The Litl in conventional laptop mode and in easel mode

I have a love/hate relationship with computers. Or more properly, I love computing and hate general-purpose computers. Supposedly modern operating systems — Windows, OSX, Linux — are far too complex for the average user let alone novices. Collectively they’re responsible for wasting more human time, energy, money and ingenuity than anything in the history of civilisation. Even Facebook. A plague on all their houses.

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15
Oct 08

Netbooks: the really personal computers

Mac fans have been working themselves into a predictable lather over yesterday’s new MacBooks and MacBook Pros. Sitting at a comfortable distance with the detachment that comes from having been there and not being particularly keen to return, it all seems slightly odd. Of course, the new Macs are exactly what one would expect: glossy, gorgeous and stylishly pricey. Such is the Apple way. Yet despite their obvious charms, I’ve never been less tempted.

The reason? I’ve got a netbook and it’s by far the best computer I’ve ever owned. Before you dash off, this isn’t a Mac vs. PC thing but more of a smaller cheaper computer vs. a bigger much more expensive one thing. The Mac is a great system and to my mind is intrinsically no worse than Windows PCs and clearly better in some respects. If the Mac is your thing, you need neither my permission nor approval but by all means go ahead and enjoy yourself. Yet for me, the sheer personal-ness and versatility of a cheap, light 10 inch laptop is such a transformative experience that it’s hard to see how a bigger computer, no matter how slick and shiny, could compete. That includes bigger Windows laptops and desktops too, of course.

Size matters. When it comes to computers, a 15 inch or even a 13 inch machine is certainly portable but it’s not really mobile. These things work according to thresholds. For every extra unit of weight and size a computer gains it becomes an unbearable burden or even literally unusable in more situations. Too often the bigger machine is more trouble than it’s worth. It’s not until you have a computer that you can comfortably balance on one knee or carry open in one hand that you realise how handy it is to be able to do these things. You may not miss them if you can’t, but it’s a revelation when you can. Being able to squeeze into smaller spaces is never a disadvantage and sometimes a requirement to be able to work.

Price matters too. While some people are richer and less price-sensitive than others, it changes the way we think about computers when we can pick up a fully-functional laptop for less than £200. With portable computers depreciating so rapidly, so vulnerable to loss and damage and so expensive to repair, spending as little as possible on one is a fairly sound strategy. At these prices, upgrading every year seems neither excessively wasteful nor is prohibitively expensive. While you wouldn’t want to abuse your computer at any price, to lose a cheap netbook (as long as it’s backed up!) is more of a nuisance than a tragedy.

None of this would matter if the netbooks themselves were too small or too limited to be of general use. I’m pleased to say that for at least my model, the Advent 4211, everything needed for serious extended use is present and correct, including a very good sized and good quality screen and keyboard. While some of the smaller models have keyboards that are really only suitable for casual and brief use, the Advent is big enough to allow comfortable touch typing for reasonably long periods. Almost the only difference between netbooks and more conventional, bigger laptops is the usual lack of an optical drive. This is so rarely a problem when out as to be irrelevant and can of course be planned around by using USB flash drives and SD cards (most netbooks have a built-in card reader) if you really need removable media. At home or in the office, a network-shared DVD drive on another computer will handle most tasks or if you really want, an external USB DVD drive can be picked up for around £30. Otherwise, the built-in 80GB hard drive can hold whatever you might reasonably want to store.

What you won’t be able to glean from spec sheets or this discussion is the emotional impact of having a really small, really useful, go-anywhere machine. More than anything I’ve ever used they’re really personal computers in that they tend to go with you rather than you going to them. If you’re in the market for a new machine, try one out and borrow one for a while if you can. I hope you’ll be pleasantly surprised.


17
Sep 08

Parsimonious design (or not)

Perhaps ironically, parsimonious design suffers from the lack of a clear definition. For some it’s practically synonymous with simplicity. For others it takes a narrower meaning that’s nearer to frugal.

Parisimonious design is when you’ve got enough, but no more. It prefers simple solutions to complex ones and conserves scarce resources wisely. We might think of these resources in economic or environmental terms and design products that are both cheap and don’t consume an excess of material or energy. We might consider the user and reject designs that squander their time, attention, energy and space.

Many bad designs offend against the principle of parsimony by being too big, too wasteful, too expensive, too complex, too high maintenance. Such designs are the metaphorical sledgehammer to crack a nut. We find ourselves thinking, “Do we really need all this just to do that?

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12
Sep 08

The features you have vs. the features you use

As my own small contribution to the literature on featuritis, here’s a personal illustration. My mobile phone isn’t anything fancy. It’s cheap and very basic by today’s standards. No internet, no camera, no MP3 player. I bought it because all I wanted to do was to make calls and send texts.

So here’s a list of what my “simple” Nokia 1100 can do, and what I actually do with it.

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12
Sep 08

Reboxing videos

I’m quite sure that very few technology enthusiasts have missed out on the phenomenon of unboxing videos, whereby enthusiastic customers record the unpacking of their new products with trite and inane commentary. But what happens a few months down the line when your latest darling has been superseded and you’re selling it to be able to buy the latest, greatest model?

Recently I sold my Asus Eee PC 701 netbook and it took me longer to get it back into its complex cardboard home than it did to work out how to restore the operating system and run it. In fact, I never did work out the various flaps and folds of that box properly — I just packed the power brick and battery in a separate box and gave up.

So here’s to a practical application of unboxing videos beyond conspicuous consumption. Play them backwards and work out how to get the spaghetti back in the box when its end comes.

Bring on the reboxing videos.